PONDIR STUDIO SUPPORT

How can we help?

Get help with FillBatch. All Pondir products share one support inbox; the email links below include this product’s name so we can identify which app you’re using.

Email support

Or write to support@pondir.com. If the button does not open your email app, copy this address into your email service. Include “FillBatch” in the subject.

Choose a topic

Before you email

Tell us what you were trying to do and what happened instead.
Include your browser/device and the steps that reproduce the issue, if you can.
For payments, include a receipt or order reference if available. Do not pay again just to retry a failed download.
Share only the relevant error text or a screenshot with private information removed.

Do not send passwords, verification codes, card details, API keys, or private uploaded files. We do not automatically attach your files or account information to these emails.

Payment or download trouble?

Check your library while signed in to the account you used at checkout. A delayed payment may still be processing. You can also open the Pondir billing portal from your library to view invoices or manage a subscription.

If a confirmed purchase still does not work, email us with its receipt reference.

These links open a draft in your email app. Nothing is sent until you send the email.

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